Top Skip to Content

FAQ

  • Frequently Asked Questions

    • We offer 24/7 emergency services, ensuring prompt assistance even on holidays to restore comfort to your home or business.

    • Our experts assess your system’s condition, providing honest recommendations tailored to your needs and budget for optimal performance.
    • From air purifiers to ventilation systems, we offer comprehensive solutions to improve indoor air quality for a healthier living environment.
    • Regular maintenance and timely repairs are key to extending the lifespan of your HVAC unit, ensuring long-term performance and efficiency.
    • It’s recommended to replace filters every 1-3 months to maintain optimal performance, air quality, and efficiency of your HVAC system.
  • Referrals

    • The person you refer must be a new customer to Authority Heating & Cooling, but after that it doesn’t matter if they complete a repair, maintenance or install. All of our services qualify for referral!
    • There’s no limit to the number of referrals you can make, but rewards apply only to the first job completed by each new customer. So spread the word far and wide to maximize your rewards!
    • Once the job is complete and we’ve received full payment, your reward will be sent to your email within 30 days.
    • When you refer someone to us for a new Authority Club Membership agreement, you get a credit for 2 months (up to $40) on your monthly Membership, and they get 2 months (up to $40) free on their new Membership too.
  • Authority Club

    • Yes. There are no long-term contracts required.

    • It includes the full system overhaul where we prevent problems, not just inspect the system.

    • That's the goal. You still benefit from longer system life, efficiency, and priority service.

    • Members receive priority scheduling, with VIP members guaranteed service within 24 hours.

    • Yes. Regular maintenance and cleanings significantly increase system lifespan and efficiency.

    • One repair or emergency visit can cost more than an entire year of membership.